Shipping and Returns
8:30am-3pm EST Monday – Friday
Any personal information submitted on Sffobsinc.com is for the sole purpose of your order. Information is not shared or sold to third parties. Email addresses are used only for confirmation emails, tracking information, or direct website representative contact.
Sffobsinc.com is responsible for shipping the order out in a timely fashion. Once the order is sent out, it is up to the mail service to deliver the package on time. Sffobsinc.com cannot be held liable for lost packages or late delivery times caused by the delivery services. Tracking information is sent to the email address given on the invoice, if provided. Customer must contact us with any problems or delays after the order is shipped.
Sffobsinc.com ships orders to the exact address the customer has given on their invoice. If the customer has provided an incomplete or incorrect address, and the package is returned to us, shipping costs must be paid again in order to reship the package. If a refund is preferred, a refund minus shipping costs will be issued.
Any shipping address that has a P.O. box number for delivery will be shipped via USPS.
FedEx does not accept P.O. boxes for any delivery.
ALASKA, HAWAII, GUAM, PUERTO RICO, AND OTHER U.S. TERRITORIES
FedEx Express Overnight and Second Day shipping is available to some of these locations based on address. Additionally USPS Priority Mail is available, and some orders will qualify for FREE SHIPPING with this option depending on the shipping address, items ordered, and total cost of the order.
All orders received on Sffobsinc.com will be shipped within 24 hours of the order being placed. Shipping takes place Monday thru Friday. Any orders placed after 2PM EST on Fridays will be shipped the following Monday. FedEx 2nd Day and Overnight orders received after 2:30PM EST will be shipped the next day.
In the event that the delivery of a shipment is delayed or late due to severe weather, or the shipping carrier is unable to make contact with the package recipient as needed for the specific shipping option’s delivery requirement (i.e. the business is closed), a refund will not be issued for the shipping costs. If you wish to seek a refund of shipping costs on your shipment you must notify Sffobs inc. within 48 hours of the package being delivered. All shipping cost refunds must be approved by the shipping manager, and will only be authorized when the shipping carrier admits fault on the shipment and refunds the original shipping charges to Sffobs Inc.
Sffobs Inc. strives to offer our customers the most efficient and affordable shipping options that we can. That’s why we currently offer FREE PRIOITY SHIPPING on orders over $250 to shipping addresses in the continental United States. However, free shipping does not apply to Machinery, Lockout Tools, overweight items or drop shipped items.
If you need your order faster than the free shipping option that your order qualifies for we have four affordable shipping options available:
• USPS Priority Padded $9.95
• USPS Priority Express $24.95
• FedEx Express Shipping Second Day for $8.99 (Additional charges apply for orders above 10 pounds)
KEY CUTTING SERVICE
Sffobsinc.com cannot be held responsible for the refund of our key cutting service if the remote is returned with a cut key.
We will require all packages with a value over $1,000 sent with a Signature Required
Sffobs Inc. accepts returns for exchange or refund based on the type of item:
· Our brand, Sffobs Inc., transponder keys may be returned for a free exchange
· Dealer or OEM items and all other Sffobs Inc. brand items must be returned in the original, unopened bag and cannot be damaged or used in any way.
Refunds are NOT available for machines, programmers, software, and tools. There is also no refund on dealer or OEM items that have been removed from their original bag or packaging and Sffobs Inc. brand items, besides transponder keys, that have been removed from their original bag or packaging.
Additionally shipping costs will NOT be refunded for returns sent for the following reasons, including, but not limited to:
· Aesthetic reasons
· Item(s) purchased in error
· Wrong item(s) ordered
· Unneeded items
· Found better pricing
Refunds will be issued at the full discretion Sffobs Inc. employees.
Please call or email before sending any returns to insure your return is approved.
Refunds will be given in the form of store credit or money back. Once your return is received and inspected and we will refund you on the payment on file.
Returns should be shipped back to:
1245 SW Marmore Ave
Port Saint Lucie, FL 34953
Please be sure to include an invoice inside the package so that we can verify who the return is coming from.
Customers must notify Sffobs Inc. of any errors in the items received within 30 days of purchase. Sffobs Inc. guarantees that you will receive the correct item(s)that you have ordered. We are not liable for purchases made in error. Such purchases may be returned or exchanged if they are uncut and/or unprogrammed. Cut and/or programmed items cannot be returned. Shipping costs will not be refunded for customer error returns or exchanges. If it is found that you were sent the incorrect item by our mistake, a refund or exchange may be issued when the item is returned to us. Return labels are available on request.
All transmitters carry a 30 day standard warranty against electronic defect.